Funeral Service Manager - Haine & Son, Eastbourne

Full-time, £27,000.00

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We are a dedicated and compassionate organisation within the funeral industry, committed to providing respectful and professional services to the families and communities we serve. We are looking for a skilled and empathetic Funeral Service Manager to lead our team and ensure seamless operations during each stage of our services.


As a Funeral Service Manager, you will oversee a team of funeral service team members, manage the day-to-day logistics, and coordinate resources to deliver exceptional services. This role requires strong organisational skills, attention to detail, and the ability to support and lead a team through emotionally sensitive work. Your primary goal will be to ensure that our families receive the highest level of care and professionalism throughout their experience with us.

Specific roles and duties:

  • Strategically plan and manage funeral support logistics: workshop, transportation, funeral service team support and customer services
  • Direct, optimise and coordinate funeral service support
  • Oversight of vehicles maintenance and presentation and recruitment as required
  • Liaise with suppliers, manufacturers, and consumers
  • Keep track of quality, quantity, stock levels, delivery times, overtime costs and efficiency
  • Resolve any arising problems or complaints
  • Supervise, coach and train funeral service team members
  • Meet cost, productivity, accuracy, and timeliness targets
  • Maintain metrics and analyse data to assess performance and implement improvements
  • Comply with laws, regulations, and professional membership requirements
  • Support additional contractual commitments within constraints.
  • Working in partnership with other FSM'S and Funeral Directors to ensure best use of all company assets.
  • Promoting the business in local communities and encourage colleagues to do likewise

The ideal candidate will have:

  • Proven experience in operations or management, preferably within the funeral or related service industry.
  • Strong organisational skills and the ability to manage multiple responsibilities simultaneously.
  • Excellent interpersonal and communication skills, with a compassionate and supportive approach.
  • Ability to work well under pressure and in emotionally sensitive environments.
  • Knowledge of health, safety, and legal requirements in the funeral industry is preferred.

This role offers a unique opportunity to make a meaningful difference in people’s lives while being part of a supportive team. We offer professional development opportunities, and a respectful, inclusive work environment.

If you are a compassionate, organised professional ready to lead in this essential role, we’d love to hear from you.

Job Types: Full-time, Permanent. Monday to Friday 09:00 – 17:00

Pay: £27,000.00 per year